Wrote user manuals and training materials for Intelligent Network Unit (INU).

Designed and Developed external customer documentation web site. (Included design, management, development of testing and rolling out of site as well as day-to-day management once active.)

Managed internal and external customer documentation web site.

Managed virtual office-seamlessly supporting groups in Naperville, Illinois; Beijing, China; and Bangalore, India.

Edited co-workers' manuals.

Developed documentation training plans and schedules

Trained customers.

Coordinated and managed virtual meeting using Netmeeting.

Assessed features and negotiated deliveries and schedules of information products.

Managed multiple projects simultaneously.

Developed budgets for training and documentation materials.

Received Award of Excellence for Telecom Italia Broadband project.